What you need to run Dig Window.
Nothing to install on a server, no VPN, no IT project. The office needs a current browser on the computer it already has. Crews need the phone that is already in their pocket, as long as it is from about 2019 or newer.
The office: coordinators and estimators
| What | Minimum | Why |
|---|---|---|
| Computer | Windows 10 or 11, or macOS from the last few years | Dig Window runs in the browser; the computer's age barely matters. |
| Browser | Current Chrome or Edge | The tracker updates live as One Call confirmations and utility responses arrive. Internet Explorer and the old Edge do not work at all. Safari and Firefox are not tested. |
| Screen | At least 1280 px wide | The tracker is a dense table, so a 13-inch laptop is fine and a phone is not. |
| Mailbox | Any | You point the Main Contact email on your One Call Contractor ID at your Dig Window intake address, and Dig Window passes a copy of every email to your locates mailbox (how to set it up). No forwarding rules. |
| Sign-in | An email address you can read | No passwords. Dig Window emails an 8-digit code that works once. |
The Dig Window browser extension, which copies each request's drawn dig area from the One Call portal onto your field map, runs in Chrome and Edge only.
The field: crews and foremen
| What | Minimum | Why |
|---|---|---|
| iPhone | iPhone 8 or newer on iOS 16.4 or later, using Safari | The field app installs from Safari to the home screen and keeps valid locates on the phone for use with no signal. Older iOS versions lose the offline copy. |
| Android | A phone from about 2019 on, Android 10 or later, using Chrome | Same reason. Rugged phones from the usual makers qualify. |
| Storage | About 500 MB free | Locate packages and the street map around them are stored on the phone. A phone that is completely full can lose them. |
| Location | Location services on for the browser | The map shows where the crew is relative to each dig zone. |
| Data | A data plan or Wi-Fi at the yard | Locate packages and the streets around each one download whenever the phone has signal and are kept. With no signal the crew still sees the map and opens every valid locate. Satellite imagery needs signal. |
Not supported: opening the field app from inside another app's built-in browser (a link tapped in Teams, Outlook or a text message opens in a limited browser, so open it in Safari or Chrome instead), Firefox on iPhone, and tablets or phones that cannot be updated to the versions above. Nothing goes through an app store, so there is nothing for the office to push out to phones.
Frequently asked questions
Do we need new phones for the crews?
Almost never. Any iPhone from the 8 onward that is kept updated, and any Android from about 2019 on, is enough. The one thing to check is free storage.
Does the field app need a tablet?
The field app runs on a phone or a tablet. How locate documents must be kept on site is set by your company's procedures and the rules that apply to your work, so follow those when choosing a device.
Does the office need to install anything?
No. The tracker is a website. The optional browser extension for One Call's portal installs from the Chrome or Edge store in a minute.
Not sure a phone qualifies?
Send us the make and model, or a screenshot of Settings → About, and we will tell you.
Email support@digwindow.comOr call 289-670-2345.
Device requirements reflect the browsers and phones we test on and are updated as they change. The date at the top is the last revision.